At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences; build high-performing teams; and design products that people love. But we are more than a platform – we are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and a disdain for convention – but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
As our Head of Procurement, you will be a critical leader in helping drive Qualtrics’ success. You will be tasked with managing spend for the global Qualtrics organization while building and professionalizing a best-in-class procurement organization including the achievement of realized and sustainable cost savings.
The Head of Procurement will partner with the business to a) manage key vendor relationships, b) optimize value from total addressable spend of ~$500 million, and c) build a team and infrastructure necessary to service the organization at future scale. Key spend categories include IT (software, hardware, cloud, telecom, services), marketing, travel, benefits, real estate and facilities management, and other indirect categories.
Experience & Requirements
15+ years of professional experience in a leading organization, including 7+ years team leadership experience.
Experience leading enterprise-wide global spend programs, formulating and communicating strategic plans for procurement, and a track record of year-over-year delivery of distinctive value.
Track record of (re)building and scaling sourcing and procurement operations in growth-oriented environments; experience building processes, systems, and organization capability
Demonstrated ability to influence others through both direct and indirect networks; a consensus builder and change agent.
Experience negotiating with and managing supply relationships with powerful vendors in the technology industry; including an understanding of contract law in the technology industry.
Expert-level financial and analytical skills; experience with business and supplier performance reporting; able to measure, communicate, and connect procurement results to EBITDA
Expert understanding of purchasing policies, procedures, practices, and the value and use of ERP systems.
Demonstrated ability to recruit, retain, manage, and develop top talent; strong orientation to leadership, coaching, teamwork, and positive communication; effective facilitator, coach, and trainer.
Excellent communication skills, including written, verbal and presentation skills; comfortable and credible with both internal stakeholders and external audiences
A flexible, dynamic, self-demanding and proactive individual; able to motivate him/herself and others; a natural bias for action and ability deal with ambiguity