VP Transformation

Kelsey-SeyboldHouston, Texas | May 16, 2022

The Company

Founded in 1949 in Houston’s renowned Texas Medical Center, Kelsey-Seybold Clinic has a long history of providing first-rate, patient-centered healthcare. With more than 600 physicians and allied health professionals practicing at 31 locations in the Greater Houston area, Kelsey-Seybold’s model of coordinated care is embraced by more than 500,000 patients who have made the Clinic their healthcare provider of choice.

In 2012, the Clinic was the first medical organization in the United States accredited as an “Accountable Care Organization” by the prestigious National Committee for Quality Assurance (NCQA). Kelsey-Seybold also owns and operates “Kelsey-Care Advantage,” a Medicare Advantage plan which has received the coveted 5-star quality designation by the Centers for Medicare & Medicaid Services (CMS).

In addition to operating Texas’ largest ambulatory surgery center, the Clinic operates multi-specialty care centers, a cancer center, a women’s health center, and a specialized sleep center with more than 30 locations in the Greater Houston area.

The Role

Kelsey-Seybold has a reputation for providing the highest quality of patient care, supported by HEDIS results that indicate consistently meeting or exceeding critical healthcare measures. The company is now investing to elevate its patient’s experience to include the full end-to-end service delivery model and specifically to provide a more seamless digital experience from scheduling through care delivery.

Kelsey-Seybold is seeking to hire a new Vice President of Transformation who will lead the digital transformation of how the organization interacts with patients on their journey for care. There is significant interface with patient satisfaction leaders, IT, marketing, business development, account management, BI, automation, and physician leaders. The scope of the position covers 475 FTE today and over 800 in the next 36 months as the organization continues to embark on its aggressive growth to grow from 31 clinics to at least 50 in the next two to three years.

Experience & Requirements

• 10+ years of professional tenure, ideally in a healthcare services environment.
• Expertise in front end revenue cycle, contact centers, patient check-in, digital transformation, change management, and innovation.
• Demonstrated results in transforming processes and operating models leveraging technology solutions at an enterprise-level. Ability to monitor and sustain the change.
• Excellent financial, quantitative, and analytical skills; experience with business and operations performance reporting.
• Demonstrated ability to effectively interact in a cross-functional environment across all levels, from front line clinic staff to executive management.
• Demonstrated ability to attract and retain top talent.
• Demonstrated ability to build and maintain internal relationships; able to drive alignment.
• Excellent communication skills, including written, verbal and presentation skills; comfortable and credible with both internal stakeholders and external audiences.
• A flexible, dynamic, self-demanding and proactive individual; able to motivate him/herself and others.

Application Information

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Additional Questions

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